Organisations in many sectors may need to contract air services to support their business.  These may include energy companies, shipping companies, research bodies, government agencies etc.  The staff of high net worth individuals may also want to charter aircraft for private travel. 

This session will provide an overview on how this can be done successfully in a way that ensures the customer’s operational requirements are met in an economic and safe way.  We will explain the concept of duty of care, key features of the aviation regulatory system and some of the major risks that need to be managed using case studies.  We will discuss how organisations can identify both their operational requirements, develop an appropriate technical specification and tender for the work.  We also explain how customers can inadvertently increase risk and create pressures on flight crew that can become fatal.