Development of a strategy to enhance Human-centred design for maintenance
This report comprises 12 chapters, and considers the experience of maintenance errors in aviation. The work already complete, and the initiatives taken to date, are reviewed and the impact that these have had are reviewed. The report then considers each of the key areas that are considered to be most relevant to human-centred design for maintenance, including education, training, professional and academic standards, design organisation practices, design organisation regulation, and certification standards. Where considered appropriate, further action is recommended based upon the findings and observations made.
To assist in the development of this report two Mind- Maps were generated. The first set out to identify the major issues to explore, while the second identifies the areas in which it is considered that action can be taken to help improve human-centred design for maintenance. These two mind-maps are included for reference in Appendix A.